Privacy Policy
How we collect, use, and protect your personal information.
Last updated:
Introduction
Wildernessspine ("we," "our," or "us") operates the website wildernessspine.world and provides coastal photography tour experiences in Queensland, Australia. This Privacy Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Submit a contact form inquiry
- Book a coastal photography tour or experience
- Subscribe to our newsletter
- Communicate with us via email or phone
This information may include your name, email address, phone number, and any details you provide in your messages regarding your coastal photography interests.
How We Collect and Hold Personal Information
We collect personal information directly from you when you contact us, make a booking, or subscribe to our communications. We hold personal information in electronic form on secure systems and, where applicable, in physical form at our business premises in Australia. We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorized access, modification, and disclosure, in accordance with the Australian Privacy Principles.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries about our coastal photography tours
- Process and manage tour bookings
- Send you information about our services and special offers
- Improve our website and customer service
- Comply with legal obligations
Coastal Tour Bookings
When you book a photography tour or experience with wildernessspine, we collect information necessary to fulfill your booking, including contact details and any special requirements for your coastal adventure. This information is used solely for tour management and customer service purposes.
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- With service providers who assist in our operations
- When required by law or to protect our rights
- With your explicit consent
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Your Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Request deletion of your personal information (where we are not required to retain it by law)
- Opt out of direct marketing communications
To access or correct your personal information, please contact us using the details below. We will respond to your request within a reasonable period as required by Australian law.
Overseas Disclosure
We generally do not disclose your personal information to overseas recipients. Our systems and service providers are located in Australia. If we need to disclose your personal information to an overseas recipient (for example, a cloud service provider), we will take reasonable steps to ensure the recipient complies with the Australian Privacy Principles, or we will obtain your consent where required by the Privacy Act 1988.
Privacy Complaints
If you believe we have interfered with your privacy or breached the Australian Privacy Principles, you may make a complaint to us. Please contact us in writing with your name, contact details, and a description of the concern. We will acknowledge your complaint and respond within a reasonable period (generally within 30 days). If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at www.oaic.gov.au or by phone on 1300 363 992.
Advertising and Remarketing
We may use advertising technologies and remarketing services (including services provided by third parties such as Google) to display relevant advertisements to visitors who have previously visited our website. These technologies may use cookies and similar tools to collect information about your browsing activity to deliver tailored ads. You can manage your ad preferences and opt out of personalized advertising through your browser settings or through the advertising network's opt-out tools (for example, Google Ads Settings at adssettings.google.com).
Cookies
Our website uses cookies to enhance your browsing experience. Please refer to our Cookies Policy for more information.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Email: help@wildernessspine.world
- Phone: +61 7 4914 2425
- Address: 4/1 Airlie Esplanade, Airlie Beach QLD 4802, Australia
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.